Issue: May 2012 Volume 8 No. 4

Paper Title: Customer Perception of Time and Complaint Outcome during the Service Recovery Process
Author: Fredy-Roberto Valenzuela and Ray Cooskey
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Paper Title: Applying Quantile Regression to Industry Default Risk in Europe
Author: D.E. Allen, R.R. Boffey and R.J. Powell
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Paper Title: An Analysis of Student Engagement When Taught In classes of Different Sizes in Rural, Regional and Metropolitan Campuses Of an Australian University
Author: E J McElvaney, L Morris, R Arambewela and G Wood
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Paper Title: An Analysis of Cost Efficiency in the Jordanian Banking Sector
Author: Satya Paul and Ammar Jreisat
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Paper Title: South Korea’s Trade Intensity With ASEAN Countries and Its Changes Over Time
Author: Seung Jin Kim
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Paper Title: South Korea’s Trade Intensity With ASEAN Countries and Its Changes Over Time
Author: Seung Jin Kim
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Paper Title: Skills Intensity: A Human Capital Approach to Understanding the Development of Regions
Author: Alexis Esposto, Andrea Garing, Anne Langworthy and Rebecca Feldmann
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Paper Title: Efficiency and Risk-Taking in Dual Banking System: Evidence from Emerging Markets
Author: Nafis Alam
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Paper Title: Remedy or Poison? Exploring the Collateral Effect from Capital Account Liberalization
Author: Daili Wang
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Paper Title: The Hong Kong Arts Festival and Cultural Activity Choices
Author: Stephen Boyle, Carmen Joham and ABM Abdullah
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Paper Title: Corporate Social Responsibility: An Examination of Business Students’ Perceptions of Spirituality
Author: Erin Poulton and Lisa Barnes
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Paper Title: Bank Profitability: The Case of Bangladesh
Author: Mohammad Abu Sayeed, Piyadasa Edirisuriya and Mohammad Hoque
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Paper Title: Oil Crisis, Market Reforms and Economic Growth: Evidence from Australia, 1970-2010
Author: Xin Zheng
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Paper Title: Divesting State Owned Enterprises
Author: Faizal bin Yahya
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Paper Title: Relationship among Job Satisfaction, Task Complexity, and Organizational Context in Public Accounting
Author: Lookman Folami and Dennis Bline
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